As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. Unlike our prison officers, your contact with offenders is limited, although depending on the particular prison you may interact with offenders occasionally.
You don’t need any qualifications to do this job. Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.
Tell us about yourself
Click apply and fill in your personal details on our application form
Take a short online test
When you apply, you will receive an email with detailed instructions on how to take our online test. This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade. You will complete a series of mini-tasks that are designed to elicit your natural behavioural preferences (e.g. how you naturally tend to make decisions). Whilst the tasks themselves aren’t set in the context of the role, they are designed to observe the behaviours that are most important for the role. This will take around 40 minutes to complete, but there is no time limit.
You don’t need to be a gamer to do well on this test. We’re just looking for your natural ability to succeed in the role.
Before you take the real test, we recommend taking a practice assessment through our Firefly Freedom mobile app. This will help prepare you for the real test.